Jobs2019-09-10T15:57:22-06:00

Open Positions at Lightning Systems

Interested in joining our team of leading-edge professionals based in Northern Colorado that’s at the forefront of the clean air and energy efficiency movement?

Email us jobs@lightningsystems.com

Please no phone calls or walk-ins.

Field Service Technician

Lightning Systems designs and manufacturers zero emission all-electric powertrains for commercial vehicles.

This position is for a Field Service Technician, responsible for providing a high level of on-site and remote support to Lightning Systems customers and service providers. A qualified person in this position acts as a mobile field service technician to resolve technical (mechanical, hydraulic, and electronic) issues in a timely fashion in order to maintain a high level of customer satisfaction. This position is multi-functional, serving as a technical resource to help customer and service provider technicians identify, troubleshoot, and resolve in-field issues along with a number of other responsibilities within the company

Primary Responsibilities:

  • Serve as a customer-facing technical member of the Customer Operations team.
  • Install, commission, troubleshoot, repair, and maintain existing and future fielded Lightning Systems products (local and remote).
  • Interface and communicate with engineers, other staff, and customers to provide effective end-user support to resolve issues.
  • Serve as a professional representative of Lightning Systems with timely and courteous responses to customer service calls.
  • Develop and maintain service information and history using the company’s service database and other software tools.
  • Consult with engineering teams to troubleshoot and resolve unusual in-field issues or problems.
  • Develop documentation, processes, and procedures related to Lightning Systems’ best practices; develop thorough knowledge of these documents and processes and instruct others in their application.
  • Read and evaluate installation and service material (engineering drawings, schematics, diagrams, etc.), make appropriate updates and revisions as necessary.
  • Provide serviceability input during design reviews (prevent serviceability problems before they arise).
  • Advise staff regarding in-field product performance, customer satisfaction, and areas of potential product improvement.
  • Provide on-site training and periodic audits of Lightning Systems authorized conversion and service providers.
  • Provide on-site training for Lightning Systems customers (driver and technician training).
  • Assist with testing, repair, and production duties at HQ technical facility.

 

Required Proficiencies:

  • Certificate of Completion from accredited automotive technical school
  • Excellent Customer Service oriented skills and attitude
  • Comprehensive knowledge of shop and automotive tools
  • Excellent mechanical and electrical aptitude
  • Good interpersonal communication skills, ability to effectively communicate in-person, over the phone, and in written formats
  • Proactive, self-motivated, and independent worker; ability to work alone or as part of a team (both LS and non-LS personnel)
  • Valid driver’s license with clean driving record
  • Ability to read drawings, prints, schematics, and diagrams
  • Strong troubleshooting ability and outside of the box thinking
  • Must be proficient with computers (MS Office suite, basic networking, service tracking software)
  • Ability to travel (may exceed 25% of time, travel can be irregular and immediate)
  • Extended work shifts, may exceed 12 hours at times
  • Excellent problem solving and creative thinking
  • Highly organized and documented
  • Proven service experience / history


Desired
Proficiencies:

  • Electric vehicle maintenance and repair experience
  • Medium and Heavy Duty truck experience
  • Automotive diagnostics (CAN, OBDII) and repair experience
  • Vehicle programming experience (tuning and optimization with software)
  • Automotive wiring experience
  • Commercial Driver’s License (CDL)

 

Salary Range
Depends on Experience

 

Send resume and cover letter to jobs@LightningHybrids.com with “Service Technician” in the subject line.